RETURN & REFUNDS POLICY

Returns will not be accepted under the following conditions:

If the request is initiated after 15 days of order delivery.

Product is used or altered.

Product is damaged due to misuse/overuse by the customer.

Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged Serial Number is tampered.

Defective products that are covered under Seller/Manufacturer’s warranty.

Promotional products (eg: Promotional lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand Lingerie, shape wear, swimwear and underwear products.

Accessories (under Glam & Fit category)

For questions regarding a particular item, you can read the product’s ‘Description’ on the ZoneForHer for a more detailed return policy.

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

CANCELLATION AND RETURN POLICY –

How do I return an item purchased on ZoneForHer?

Returns on ZoneForHer are currently accepted only in the following cases:

1. You have received a damaged product
2. You have received a defective product
3. Wrong product was delivered to you
4. The product ordered was missing in the delivered shipment

In any of these cases, you could either request a replacement or a refund within 15 days of receiving the order.

Step 1: Follow one of the following steps:

1. Via My Orders section

Click on ‘Orders’. Go to Order and select ‘Have a Concern’. Proceed with reason for return.

    2. Via Help Center

Click on ‘Have a Concern’>Click on ‘Submit a Request’ > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference

Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Returns will not be accepted under the following conditions:

1. If request is initiated after 15 days of order delivery
2. Product is used or altered
3. Product is damaged due to misuse/overuse by the customer
4. Returned attempted without original packaging including, price tags, labels, original packing, freebies and 5. other accessories or if original packaging is damaged
5. Serial Number is tampered
6. Defective products that are covered under Seller/Manufacturer warranty

Categories not eligible for Return:

1. Electronic products;
2. Promotional products (eg: Promotional lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand.

For questions regarding a particular item, you can read the product’s ‘description’ on the ZoneForHer App for a more detailed return policy.

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

I have received a damaged /defective /wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or refund within 15 days of receiving the order:

Step 1: Follow one of the following steps:

Via My Orders section

Click on ‘My Orders’. Go to Order and select ‘Have a Concern’. Proceed with reason for return.

Via My Orders section

Click on ‘Have a Concern’>Click on ‘Submit a Request’ > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference.

Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

NOTE: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Can I return a Personal Care Appliance that I bought on ZoneForHer?

Personal Care Appliances bought on ZoneForHer cannot be returned due to hygiene issues.

However, in the case of a damaged/defective product, you will be eligible to an exchange directly by the brand. Please contact the brand’s customer support for the same.

How can I track my Return Status?

You can track the return status under ‘Orders’ section on ZoneForHer app/website. We will notify you on the status of your refund or replacement via email/SMS.

When will I get my return refund?

You can track the Refund status in our ‘Chat with Us’ option (available on ZoneForHer App). Also, an email & the SMS is sent to your registered details once the refund is processed.

To check the status of your return, kindly visit ‘Orders’ section in ZoneForHer app/website.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement for any individual item.

Returns/Replacements on ZoneForHer are currently accepted only in the following cases:

1. You have received a damaged product.
2. You have received a defective product.
3. Wrong product was delivered to you.
4. The product ordered was missing in the delivered shipment.

In any of these cases, you could either request for a replacement or a refund within 15 days of receiving the order.

Step 1: Follow one of the following steps:

1. Via my Orders Section

Click on ‘My Orders’. Go to Order and select ‘Have a Concern’. Proceed with reason for return.

2. Via Help Centers

Click on ‘Have a Concern’, Click on ‘Submit a Request’ > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference

How will I get refunded for the returned orders and how long will this process take?

In addition, we also provide the hassle-free option of refund through ZoneForHer Wallet, which can be used during future purchases.

In the case of a return/replacement, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.